Privacy Policy

Welcome to Remote PC Help IT Support Services.

These Terms and Conditions govern your use of our remote IT support services. By engaging our services, you agree to these terms. If you do not agree, please do not use our services.

2. Services Provided
We offer remote IT support, including but not limited to troubleshooting, software installation, system optimization, cybersecurity assistance, and network configuration. The scope of services will be agreed upon before service initiation.

3. Service Limitations

• Services are provided on a best-effort basis. We do not guarantee the resolution of all IT issues.

• We are not responsible for hardware failures or issues beyond our control.

• Support may be limited by the availability of the user’s internet connection and system access.

4. User Responsibilities

• You must provide accurate information and full cooperation during the support session.

• You must back up all data before requesting support. We are not responsible for any data loss.

• You must ensure that you have the proper authority to grant access to your system.

5. Security & Privacy

• We will take reasonable measures to ensure data security during support sessions.

• No personal data will be stored or used beyond the scope of providing support.

• Sessions may be recorded for quality assurance and training purposes, with user consent.

6. Payment & Fees

• Service fees are outlined before work begins and may vary based on the issue.

• Payments must be made via the agreed-upon method before or immediately after service completion.

• No refunds will be issued for completed services unless otherwise stated.

7. Liability Disclaimer

• We are not liable for any indirect, incidental, or consequential damages arising from our services.

• We are not responsible for any software, data, or hardware loss during or after support.

• The user agrees to hold us harmless from any claims related to IT support services.

8. Termination of Services

• We reserve the right to refuse or terminate services at any time if we suspect misuse, unauthorized access, or violation of these terms.

9. Governing Law

• These terms shall be governed by and construed under the laws of [Your Jurisdiction].

10. Amendments

• We reserve the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of any changes.

Privacy Policy

1. Data Collection

• We collect necessary information, such as contact details, system logs, and service-related data, solely for providing IT support.

• No personal or sensitive data will be collected without user consent.

2. Data Usage

• Collected data is used exclusively for diagnosing issues, providing support, and improving service quality.

• We do not sell, share, or distribute your data to third parties.

3. Data Security

• We implement security measures to protect your data against unauthorized access, loss, or misuse.

• Secure communication channels are used during remote sessions to ensure data protection.

4. Data Retention

• Service-related data is retained only as long as necessary for support purposes.

• Upon request, users can have their data deleted from our systems.

5. Third-Party Services

• If third-party software or services are required, their respective privacy policies will apply.

• We are not responsible for data handling by external providers.

6. Changes to Privacy Policy

• We reserve the right to update this privacy policy at any time. Continued use of our services implies acceptance of any changes.

For any inquiries, please contact us at info@remotepchelp.net